What and Why ONDC
What and Why ONDC

Author: Rishita Gupta

Read Time: 5-7 mins

Mar 27, 2024

What is ONDC?

What is ONDC?

What is ONDC?

Author: Rishita Gupta

Read Time: 5-7 mins

Mar 27, 2024

What and Why ONDC
What and Why ONDC

Amidst the dynamic digital landscape of India, there exists a powerful catalyst reshaping the fundamentals of e-commerce: the Open Network for Digital Commerce (ONDC). Imagine this: a nation once trailing behind big giants like China in digital transactions, now proudly surpassing not just China but also the US and Europe combined. It's a narrative of remarkable expansion, where 127 crore transactions in 2013 growing into a staggering 12,700 crore by 2023, all attributed to the groundbreaking UPI.

Amidst the dynamic digital landscape of India, there exists a powerful catalyst reshaping the fundamentals of e-commerce: the Open Network for Digital Commerce (ONDC). Imagine this: a nation once trailing behind big giants like China in digital transactions, now proudly surpassing not just China but also the US and Europe combined. It's a narrative of remarkable expansion, where 127 crore transactions in 2013 growing into a staggering 12,700 crore by 2023, all attributed to the groundbreaking UPI.

ONDC vs UPI
ONDC vs UPI

Now, with the Indian government aiming to redefine e-commerce, ONDC emerges as the signal of change, pledging democratization and accessibility for all. But what propels its sudden resurgence, and how does it sculpt the trajectory of India's digital economy? Let's embark on the captivating journey of ONDC.

Presently, only 5% of MSMEs are involved in online sales, with a mere 20% of Indians making online purchases, highlighting significant growth potential. To stimulate this growth, the government introduced the Open Network for Digital Commerce (ONDC).

Recently, numerous major tech players have announced their participation in ONDC. But what motivates them to do so, and how does ONDC address various challenges in India's e-commerce landscape?

Firstly, let's simplify what ONDC is all about. It is an initiative by the Indian government aimed at democratizing and enhancing accessibility to e-commerce for all. Despite India's e-commerce market being estimated at over $100 billion, only 20% of Indians have engaged in online purchases, indicating significant untapped demand. On the supply side, out of approximately 100 million MSMEs in India, only 5-6% are involved in online sales. Just imagine the enormous potential if all these businesses were to venture online. This is precisely the core philosophy behind ONDC – a comprehensive approach poised to revolutionize every aspect of e-commerce in India.

The ONDC pilot commenced in April 2022 and was opened to the public in September of the same year. By early 2023, ONDC was operational in approximately 85 cities, with around 800 merchants onboard, handling around 2000 orders per month. Fast forward to 2024, and the landscape has transformed significantly – ONDC now spans 543 cities, with over 3.3 lakh merchants onboard, facilitating a staggering 90 lakh transactions per month, marking a growth of over 4500 times within just one year.

So, what fueled this remarkable transformation, and what ignited merchants' enthusiasm about ONDC? One pivotal factor is the network effect: as new merchants and customers acquaint themselves with ONDC's benefits, they share their positive experiences with others, triggering a ripple effect. Consequently, major companies are beginning to recognize the value proposition of ONDC and are eagerly joining the platform. The advantages of an open network like ONDC over marketplace monopolies are apparent, including low commission rates and enhanced visibility.

To elaborate, let's consider the food delivery sector in India. Currently, marketplaces impose substantial commissions ranging from 25-33% on restaurants. In contrast, ONDC operates commission-free, although seller apps may levy a nominal 5% fee to cover expenses. Moreover, unlike platforms like Amazon and Flipkart, where sales are restricted to their respective apps, ONDC offers a broader network, enabling merchants to reach anyone connected to the platform, thereby enhancing brand visibility. This inclusivity fosters opportunities for brands of all scales and sizes to thrive in India's flourishing e-commerce landscape.

Now, with the Indian government aiming to redefine e-commerce, ONDC emerges as the signal of change, pledging democratization and accessibility for all. But what propels its sudden resurgence, and how does it sculpt the trajectory of India's digital economy? Let's embark on the captivating journey of ONDC.

Presently, only 5% of MSMEs are involved in online sales, with a mere 20% of Indians making online purchases, highlighting significant growth potential. To stimulate this growth, the government introduced the Open Network for Digital Commerce (ONDC).

Recently, numerous major tech players have announced their participation in ONDC. But what motivates them to do so, and how does ONDC address various challenges in India's e-commerce landscape?

Firstly, let's simplify what ONDC is all about. It is an initiative by the Indian government aimed at democratizing and enhancing accessibility to e-commerce for all. Despite India's e-commerce market being estimated at over $100 billion, only 20% of Indians have engaged in online purchases, indicating significant untapped demand. On the supply side, out of approximately 100 million MSMEs in India, only 5-6% are involved in online sales. Just imagine the enormous potential if all these businesses were to venture online. This is precisely the core philosophy behind ONDC – a comprehensive approach poised to revolutionize every aspect of e-commerce in India.

The ONDC pilot commenced in April 2022 and was opened to the public in September of the same year. By early 2023, ONDC was operational in approximately 85 cities, with around 800 merchants onboard, handling around 2000 orders per month. Fast forward to 2024, and the landscape has transformed significantly – ONDC now spans 543 cities, with over 3.3 lakh merchants onboard, facilitating a staggering 90 lakh transactions per month, marking a growth of over 4500 times within just one year.

So, what fueled this remarkable transformation, and what ignited merchants' enthusiasm about ONDC? One pivotal factor is the network effect: as new merchants and customers acquaint themselves with ONDC's benefits, they share their positive experiences with others, triggering a ripple effect. Consequently, major companies are beginning to recognize the value proposition of ONDC and are eagerly joining the platform. The advantages of an open network like ONDC over marketplace monopolies are apparent, including low commission rates and enhanced visibility.

To elaborate, let's consider the food delivery sector in India. Currently, marketplaces impose substantial commissions ranging from 25-33% on restaurants. In contrast, ONDC operates commission-free, although seller apps may levy a nominal 5% fee to cover expenses. Moreover, unlike platforms like Amazon and Flipkart, where sales are restricted to their respective apps, ONDC offers a broader network, enabling merchants to reach anyone connected to the platform, thereby enhancing brand visibility. This inclusivity fosters opportunities for brands of all scales and sizes to thrive in India's flourishing e-commerce landscape.

ONDC vs UPI
ONDC vs UPI
ONDC vs Zomato Vs Swiggy
ONDC vs Zomato Vs Swiggy
Benefits of ONDC
Benefits of ONDC
ONDC vs Zomato Vs Swiggy
ONDC vs Zomato Vs Swiggy

With ONDC, Direct-to-Consumer (D2C) brands will be closer to pure-play direct-to-consumer models. Now, they can set up their websites and social media channels, focusing exclusively on marketing for those channels. As long as their products are listed on the ONDC network, they will receive residual traffic from the network without additional costs. Additionally, they will benefit from features like dynamic pricing, inventory management, and optimization of delivery costs. They will also receive support for cataloging, order management, and order fulfillment. Most importantly, they will gain control and enjoy free exposure.

With ONDC, Direct-to-Consumer (D2C) brands will be closer to pure-play direct-to-consumer models. Now, they can set up their websites and social media channels, focusing exclusively on marketing for those channels. As long as their products are listed on the ONDC network, they will receive residual traffic from the network without additional costs. Additionally, they will benefit from features like dynamic pricing, inventory management, and optimization of delivery costs. They will also receive support for cataloging, order management, and order fulfillment. Most importantly, they will gain control and enjoy free exposure.

Benefits of ONDC
Benefits of ONDC

Hence, the Open Network for Digital Commerce (ONDC) emerges as a pivotal force reshaping India's dynamic e-commerce landscape. Its pledge of democratization and accessibility has captured the attention and active involvement of merchants and tech enthusiasts alike. The remarkable strides and evolution observed within a relatively short span highlight ONDC's vast potential to redefine the trajectory of e-commerce in India. As ONDC continues to broaden its scope and offerings, it serves as a gateway to myriad opportunities for businesses of all scales, fostering ingenuity, and propelling economic advancement. With ONDC at the helm, India's digital economy stands poised for a transformative era characterized by inclusivity and sustainable growth.


Hence, the Open Network for Digital Commerce (ONDC) emerges as a pivotal force reshaping India's dynamic e-commerce landscape. Its pledge of democratization and accessibility has captured the attention and active involvement of merchants and tech enthusiasts alike. The remarkable strides and evolution observed within a relatively short span highlight ONDC's vast potential to redefine the trajectory of e-commerce in India. As ONDC continues to broaden its scope and offerings, it serves as a gateway to myriad opportunities for businesses of all scales, fostering ingenuity, and propelling economic advancement. With ONDC at the helm, India's digital economy stands poised for a transformative era characterized by inclusivity and sustainable growth.


What is ONDC
What is ONDC
What is ONDC
What is ONDC

Are you looking to revolutionize your online selling experience?

At SellerSetu, we provide you with a quick, affordable, and seamless way to go live on ONDC and unlock endless opportunities to sell your products online.

If you want a demo or have any questions, please reach out to us using the contact form below.

Are you looking to revolutionize your online selling experience?

At SellerSetu, we provide you with a quick, affordable, and seamless way to go live on ONDC and unlock endless opportunities to sell your products online.

If you want a demo or have any questions, please reach out to us using the contact form below.

Are You Ready To Start A Successful Journey On ONDC ?

Join the growing community of successful sellers who trust SellerSetu for their online selling needs. Start selling on the best online marketplace on ONDC. Fill out this form, and our team will reach out to you within the next 24 hours.

Are You Ready To Start A Successful Journey On ONDC ?

Join the growing community of successful sellers who trust SellerSetu for their online selling needs. Start selling on the best online marketplace on ONDC. Fill out this form, and our team will reach out to you within the next 24 hours.

Are You Ready To Start A Successful Journey On ONDC ?

Join the growing community of successful sellers who trust SellerSetu for their online selling needs. Start selling on the best online marketplace on ONDC. Fill out this form, and our team will reach out to you within the next 24 hours.